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Frequently Asked Questions

Photo Booth
DJ/MC

FAQ - Photo Booth

1. Are props included with the photo booth?

Digital Props are included in our Base Package. Additional Prop Bundles and Custom Photo Props are available for purchase. 

2. How large are the prints?

Photo prints come in 2 size options; 2x6 or 4x6.

3. Do I get all the digital photos?

Yes, you will have access to your own personalized photo gallery of your event. 

4. How much space is necessary for the photo booth?

We recommend a 10x10ft space to set up the photo booth.

5. Do you charge for travel?

There is no travel fee if within 20 miles of Austin TX city center.  A $0.95 cent per mile charge will be applied beyond that. 

6. How far in advance should we book your services?

Although we work hard to accommodate every event we do recommend booking at least 1 month before your event.

7. Do I need to put down a deposit?

We do require a $200 deposit to hold your date when booking your event, and the rest to be paid 2 weeks prior to your event.

8. Is Kona Events insured?

Yes. Most venues require an insurance certificate from all venders.

 

9. What should I provide for the photo booth?

All we need is a space to set up and access to a power outlet.  If photo booth will be located outside and away from a power outlet we do offer a power station for a $25 fee.

10. How many people can fit in a photo booth?

The space available for the photo booth is a factor here, but on average you can fit up to 10 people in photo.

11. Is the set up and break down part of the price?

Yes. A 1 hour set up time and a 1 hour breakdown time are included in every package. 

12. How many prints will the guests receive?

Each photo will print 2 copies. You will have the choice to give 1 of the prints to your guests and keep the other or give both prints to your guests. 

13. How long does it take to get the custom image props and do I get to keep them after the event?

It generally takes 2 weeks to print the custom image props and they are yours to keep after your event. 

14. How long does it take to get a custom background image and do I get to keep it after the event?

It generally takes 3 weeks to print a custom background image and it is yours to keep after your event.

15. How many hours do you rent the photo booth for?

Rental packages start with a 4-hour rental. Additional time is available for $100hr. 

FAQ - DJ/MC Services

1. Can we give you a list of must-hear songs? What about a do-not-play list?

Absolutely! When you book a DJ with Kona Events we will send you our customized playlist curator that will allow you to compile your events playlist.

2. How much time does the DJ/MC need to setup and take down?

The DJ will arrive an hour before the music is set to begin to set up. 

3. How do you customize your song list?

We will send you a link to our customize playlist software where you will be able to curate your playlist and select music for special moments throughout your event. 

4. Can you provide your own playlist and a "do not' playlist?

Yes you will be able to customize your own playlist.

5. Does the DJ take breaks? If so, what happens during this time?

Yes, the DJ will take their break during down time and will not interfere.

6. What is the charge to play music over scheduled time?

The DJ will end on scheduled time. 

7. How far in advanced do we need to book the DJ?

We recommend booking at least 2 weeks in advance but all bookings are dependent on availability.

8. Do you take music requests during the event?

Taking music requests from your guests during your event is entirely up to you. If you would like your guest to be able to request songs during your event we will be happy to accommodate.

9. How much space do you need to set up the DJ Booth?

The DJ will need at least a 6x6ft space.

10. Do we have a choice of which DJ we book with?

Yes, if there is a specific DJ you want to book with, there will be a $150 exclusive booking free. Otherwise, we will assign a professional DJ to your event. 

11. Can we see the DJ/MC during one of their live performances?

Yes, one month prior to your event, we will scheduled a meeting with you and your assigned DJ to see if it's a good fit.

12. Does the DJ/MC have backup equipment in case of equipment failure?

In case of emergency, a backup DJ and equipment will be on-call.

FAQ - Photography Services

1. Do you offer retouching, color adjustments, etc. and is that included or an additional cost?

Yes. All photo editing is part of the packages offered by the photographer assigned to your event. 

2. Can we order prints or photo books directly from you?

No. All photos are delivered to you digitally.

3. How long after the event will we receive images? How will they be delivered?

All photos are delivered to you digitally. All photos are delivered within 2-4 weeks.  

4. Will we have the rights to the images?

Yes. You reserve all rights to the photos you pay for for you event

5. Can we interview with the photographer before we book?

Yes, one month prior to your event, we will scheduled a meeting with your assigned photographer to see if it's a good fit.

6. How far in advance do we need to book the photographer?

We recommend booking at least 2 weeks in advance but all bookings are dependent on availability.

7. If the event lasts longer than expected, will the photographer stay? 

Any additional time that exceeds the scheduled event will be left up to the discretion of the photographer. 

8. Can you put together a slideshow to be shown at the event?

Yes, slideshow are available on our website as an add-ons

9. Can I choose which photos I want edited once we receive the full gallery

Yes.

FAQ - Videography Services

1. How long after the event will we receive the videos? How will they be delivered?

3-6 weeks

2. Will we have the rights to the videos?

Yes, you will have full rights to any videos purchased.

3. Can we interview with the videographer before we book?

Yes, one month prior to your event, we will scheduled a meeting with your assigned videographer to see if it's a good fit.

4. How far in advance do we need to book the videographer?

We recommend booking at least 2 weeks in advance but all bookings are dependent on availability.

5. Can you put together a video to be shown at the event?

Yes, videos shown during events are available on our website as an add-ons

6. Are we able to make editing notes during the editorial process?

All questions concerning editing can be discussed with videographer prior to the event.

7.  If the event lasts longer than expected, will the videographer stay?

Any additional time that exceeds the scheduled event will be left up to the discretion of the videographer. 

8. Will the videos have audio from the event?

All questions concerning audio can be discussed with videographer prior to the event.

9. Do you offer retouching, color adjustments, etc. and is that included or an additional cost?

Yes- all editing is covered in package pricing

FAQ - Cancellation Policy

1. How long before the event can I cancel my booking without being charged? 

You are free to cancel anytime. However, your deposit is non-refundable.

Photographr
Videographer
Cancelation Policy
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